Privacy Policy
This Privacy Policy explains how OnWood Furniture collects, uses and protects personal information received through our website, LinkedIn Lead Gen Forms, RFQ and BOQ enquiries, vendor registration requests and other project-related communications.
1. Information we collect
We may collect information you provide to us, including your name, company name, job title, email address, telephone number, project name, project location, requested scope of work, RFQ or BOQ details, site-visit details, drawings, specifications and other information you choose to share. We may also record limited website attribution information such as the page visited, referring page, language, campaign parameters (UTM values) and advertising click identifiers such as GCLID or FBCLID when those values are present in the URL.
2. How we use your information
We use this information to respond to enquiries, prepare quotations, review RFQs and BOQs, discuss project requirements, manage supplier or vendor registration, provide company information and previous project references, and communicate with you about relevant OnWood services.
3. LinkedIn Lead Gen Forms
If you submit your details through a LinkedIn Lead Gen Form, the information is provided to OnWood Furniture through LinkedIn. We use that information only for legitimate business follow-up related to your enquiry, project, quotation request or supplier registration.
4. Website measurement and advertising attribution
To understand which pages and campaigns generate enquiries, OnWood may record first-party website events such as a page visit, a click to contact us on WhatsApp, and a successfully submitted site-visit request. These records are used to measure lead generation and improve our website and campaigns. They do not require us to sell personal information.
If advertising measurement tools such as Google Ads conversion tracking or Meta Pixel are enabled on the website, those providers may process advertising identifiers, cookies or similar information in accordance with their own terms and privacy practices. Where consent is required by applicable law or platform policy, these tools should be used subject to the relevant consent requirements.
5. Sharing of information
We do not sell your personal information. We may share information only with service providers or business partners when reasonably necessary to respond to your request, prepare or deliver a project, comply with legal obligations, or protect our legitimate business interests.
6. Data retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including project follow-up, commercial records, legal requirements and supplier or client relationship management.
7. Data security
We take reasonable administrative and technical steps to protect information from unauthorized access, loss, misuse or disclosure. No method of online transmission or storage can be guaranteed to be completely secure.
8. Your choices
You may ask us to update, correct or delete personal information we hold about you, subject to any legal or contractual record-keeping requirements. You may also ask us to stop marketing communications at any time.
9. Contact us
For privacy-related questions or requests, contact OnWood Furniture at info@onwood-furniture.com.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.